Frequently Asked Questions
Welcome to the FAQ page! Please click a question to reveal the answer:
What areas do you service?
We serve all of Destin, 30A, Miramar Beach, and everything in between.
Can we extend our rental?
Yes, but only if your items aren’t already booked for the next guests. Please call us at (850) 822-5223 as soon as possible and a booking specialist will be happy to help you.
Do you have other rental items?
If there is anything else you may want or need such as paddle boards, beach chairs, etc we may be able to help you find it with our partners. Feel free to call and ask!
What happens if there is bad weather?
We do not offer refunds for inclement weather due to its unpredictability. Be sure to check the local weather to help in making an informed decision as to book or not.
Should I always lock my bicycle?
Absolutely! There is a replacement fee for any lost or stolen bikes.
Where are you located?
Our location is by appointment only. If you would like to stop by please give us a call at (850) 822-5223.
How does delivery and pick up work?
It’s simple! Once your reservation is confirmed we will deliver and secure the bikes at the address you provided. Once your rental is over just lock them up where we dropped them off and we will pick them up.
Can I cancel my reservation?
Yes, cancellations 48 hours prior to your reservation will be granted a refund minus credit card processing. However, cancellations within 48 hours of your reservation will only be granted a 50% refund. Additionally, there are no refunds for early returns.
What types of payment do you accept?
We accept all major credit cards. Apple Pay and Google Pay can also be used online.
Do I have to wear a helmet?
We highly recommend wearing a helmet while bicycling to keep your noggin safe. However, Florida State law only requires teens and kids aged 16 and under to wear a helmet at all times while riding a bicycle.
What if I damage or lose any of the rental equipment?
By agreeing to and signing our terms of service you are fully responsible for any damaged or lost items and may be charged the full replacement cost. We highly recommend taking care of the equipment so we can continue to provide the best products year after year.